News

12 Dec 2012

[Update] Operation Rescue

Dear Maplers,

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It have come to our attention that characters of multiple user are bugged and unable to exit certain maps. From 1st December 2012 onward, Game Masters will be carrying out “Operation Rescue” to assist users out of those maps.




Operation Rescue : Alpha


Game Masters will be online during 2 sessions to rescue users out of UNKNOWN MAPS, thus Maplers are required to log into their Asiasoft Passport and seek immediate assistance on live chat. The two time-slots available will be from “1200hrs to 1300hrs” and “1600hrs to 1700hrs”.  Do note that unknown map consist of maps not named under “Operation Rescue : Bravo’s” map list.


Note:
-If your character is bugged under “Operation Rescue : Bravo’s” map list, kindly wait for the “Operation Rescue : Bravo’s” time-slots.


Event Duration:
Starting from 1st December 2012 to 31st December 2012


Session A: 12:00HRS - 13:00HRS
Session B: 16:00HRS - 17:00HRS



Starting from 1st January 2013 *NEW
Session A: 11:00HRS - 13:00HRS
Session B: 15:00HRS - 19:00HRS



[Update as of 12th December 2012]
-Operation Rescue : Alpha timing will be rescheduled after 31st December 2012.
-Starting from 1st January 2013, the two new time-slot will be “1100hrs to 1300hrs” and “1500hrs to 1900hrs”.




Operation Rescue : Bravo


Game Master will be also be rescuing bugged character from the mentioned time-slots and maps stated below. Players are advised to login and park their character while waiting for a Game Master to arrive. Do allow some time for the Game Master as they may be busy rescuing other users.


Event Duration:
Starting from 1st December 2012 to 31st December 2012.


Map List:
1. Neo Tokoyo
2. Help a Snipe
3. Haunted Mansion

Time Slot 1
Everyday Aquila Bootes Cassiopeia D/E/I F/G/H
15:00HRS - 15:15HRS 15:15HRS - 15:30HRS 17:00HRS - 17:15HRS 17:30HRS - 17:45HRS 17:45HRS - 18:00HRS


Time Slot 2
Everyday Aquila Bootes Cassiopeia D/E/I F/G/H
20:00HRS - 20:15HRS 20:15HRS - 20:30HRS 20:30HRS - 20:45HRS 20:45HRS - 21:00HRS 21:00HRS - 21:15HRS



[Update as of 12th December 2012]
-Operation Rescue : Bravo will ceased as of 31st December 2012.




Operation Rescue : Charlie


Characters which are bugged at maps causing the client to crash, will only be rescued during a server check. Current known map is the “ZEN” 4th Job advancement map, do note that we are working closely with the developer to provide a solution within the shortest time possible.


[Update as of 12th December 2012]
-Operation Rescue : Charlie will ceased as of 31st December 2012.



Once again we would like to apologize for any inconvenience caused.

- MapleSEA Administrator