25 Feb 2016

Disruption of Service due to DDoS Attacks

Dear Maplers,

We have been bombarded with DDoS attacks (Distributed Denial of Service) over the past few days since 19th February. This is why some of you have been experiencing interruptions to the game, top-up issues and intermittent website unavailability during this period.

Our tech security team has been able to neutralize all of the attacks promptly and will continue to stay vigilant and protect MapleStorySEA from future incidents. Unfortunately, the attacks are highly unpredictable which makes it difficult for us to completely safeguard against them.

We hope that this notice will serve as an assurance that we will continue to work towards making sure we return to the normal level of service as quickly as we can. We will continue to post updates as and when they become available.

In the meanwhile, if you are affected by further DDoS attack attempts, please shout out to us on our Facebook page so that we can check the situation out, but if you would like to help us out further do send us an iBox ticket together with your IP address details and the report from running the Diagnostic Tool.

Your understanding and support is much appreciated.

- MapleSEA Administrator