30 Nov 2012

GM Impersonation - How to Identify a GM

Dear Maplers,

It has come to our attention that many players have been misled by other players who impersonated as Game Masters, requesting for password and other sensitive information to be sent to them, to a 3rd party email address.

Game Master are differentiated by a pair of prominent “GM” wings, displayed on top of their GM character. Their IGNs do not contain any gibberish characters.

Please be informed that NO Game Master or Asiasoft staff will ever request from players for their passwords, or answer to their security question at all times.

We take GM Impersonation very seriously and with reference to our Rule of Conduct;

12. You may not impersonate any Asiasoft or Asiasoft’s related parties/partners/entities employee, past or present, including any Customer Support personnel. This also includes using names that misleads other users to believe that you are an employee of Asiasoft or any of it’s related parties/partners/entities.

If you are found and caught breaking the above mentioned pointer inside the Rules and Conduct, you will be stripped of your privileges and all supports or services to that particular account and Asiasoft passport will be discontinued. Asiasoft has the right to suspend or terminate the account and Asiasoft passport without prior notice. Asiasoft also has the right to take legal actions towards you based on the result of our investigation and you are liable for any losses and law prosecutions. Any existing or remaining Cash and Cash items in the Asiasoft passport will not be returned nor compensated.

Stay vigilant and do not fall prey to players who are out to mislead you into offering your precious MapleSEA game account information and valuable items to them.

Thank you!

-MapleSEA Administrator