22 Apr 2009

Hacking Trace Service (Beta) - Updated

Dear Maplers.

We are glad to introduce you the Trial version Hacking Trace Service!

As of today, the Trial version of Hacking Trace Service has been implemented in MapleSEA to help our players protect their vital information from hackers and enjoy gaming in a safer environment. Although the Hacking Trace Service is currently available as a trial version, a full version of this service will be launched shortly.

Please refer to the below for more information about Hacking Trace Service

FAQ

1. How will the Hacking Trace Service benefit players?
In the event that a player reports that his/her account is hacked, the service will enable the investigation team to determine the authenticity of the case. Once the reported case is verified, the investigation team will look further into the case and provide support for the case where possible.

2. If my account has been hacked, where and how do I submit my report?
*Players who have their accounts being compromised only after 22 April 2009 can submit their reports to Asiasoft via the Qbox and help.maplesea@asiasoftsea.net. Each report must contain all of the following:

a. The player’s In Game Nickname (IGN);
b. All information on the hacked item(s); and
c. The suspected date of the account being hacked.

Please note that all suspected hacking cases must be reported within 7 days (including public holidays) of the incident. If the report is made after the given timeline, we may not be able to investigate the case due to technical restrictions.

Penalties will be imposed on all falsely reported cases.
*Criteria has been updated.

3. Is there anything else I need to take note about the Hacking Trace Service?

Please note that investigation can only be carried out on each Asiasoft Passport once every 3 months. As the current Hacking Trace Service is in its trial period, some unpredicted errors may occur. We sincerely hope that all Maplers will be patient during this trial phase as the bugs uncovered during this period will enable us to provide you with better services when the full version is launched.

- MapleSEA Administrator