News

24 Apr 2023

v222 Momentree Known Issues and Fixed Issues (Updated 30 May, 1410hrs)



Known_Issues

Dear Maplers,
Please refer to the update notice here for information regarding each patch's issues and updates.

30 May 2023 (Updated 1410hrs)
  • An error where some users were unable to trigger the dialogue with NPC Lipe for Memory Puzzle related storyline. Affected Maplers may try again after re-logging in to the game.

    25 May 2023 (Updated 1422hrs)
  • An error where some users received lesser Memory Tokens from the Maple Momentree - Eliminate Moles Compensation Plan has been fixed. Affected users may receive the shortfall of the compensation rewards again, through NPC Maple Administrator from 24th May 2023 (After Maintenance), until 30th May 2023, 2359hrs (GMT +8).

    24 May 2023 (Updated 1743hrs)
  • A compensation plan regarding Maple Momentree - Eliminate Moles has been provided. You may check the details here
  • An error where Fairy Bros' Golden Carriage timer still continues after completing all stamps has been fixed.
  • 2x EXP event will be held today from 2000 ~ 2359hrs (GMT +8).

    23 May 2023 (Updated 1816hrs)
  • We are aware of an issue where Week 5 of Eliminate Moles has ended prematurely and Week 6 has already started as of the time of this message. We apologize for the inconvenience caused and we are currently preparing an appropriate compensation for affected Maplers. In the meantime, Maplers may proceed with Eliminate Moles normally.
  • We are aware that Eliminate Moles Event records from Momentree event has been reset pre-maturely. We are investigating the issue and we advise all Maplers to refrain from using the content until further update is available. Thank you..


    12 May 2023 (Updated 1033hrs)
  • Affected users regarding the Mithra's Selectable Symbol Box can receive the reward again, via the Reward Box icon , located on the left side of the screen. Users are advised to claim the rewards before 30th May 2023, 2359hrs (GMT +8).

    11 May 2023 (Updated 1638hrs)
  • The previous issue regarding the Mithra's Selectable Symbol Box can still happen to users who were logged in since before the Urgent Channel Check. Maplers are advised to restart the game before collecting the reward from Mithra's Selectable Symbol Box. As an update, users affected by this issue will receive the item tomorrow after related checks are completed.
  • The Channel Check that has concluded as of 1300hrs should alleviate lag issues reported over the past week. Maplers still experiencing such issues are advised to restart the game client. Should the lag issue persist, please report it to iBox by clicking here with details on your gameplay experience, including your technical specifications and what actions were done during the lag.
  • An issue where Mithra's Selectable Symbol Box obtained from Lith and Elli's Growth Diary would prematurely disappear upon usage has been fixed. A further update will be provided for Maplers affected by the issue.
  • We aware of an issue where Mithra's Selectable Symbol Box obtained from Lith and Elli's Growth Diary prematurely disappears upon usage. We are investigating the issue and we advise all Maplers to refrain from using the item until a further update is available. Thank you.

    10 May 2023
  • From the Cash Shop Update Notice for 10th May 2023, users that purchased the Funky Funky Kitty Set Package will additionally will receive the correct hat intended for the package, Funky Kitty Snapback on the next version update. (V223)

    2 May 2023
  • An error where the Cash Shop Update Notice for 3rd May 2023 mistakenly included My Rabbit Doll Which Looks Different Today has been rectified.

    26 April 2023
  • An issue where Maplers will be intermittently sent to Maple Island after Ursus has been fixed.
  • An issue where items could not be purchased from Grocer NPC Miki has been fixed.
  • An issue where the Beginner's Shopping Guide was unavailable has been fixed.

    24 April 2023
  • We are aware of an issue where Maplers will be intermittently sent to Maple Island after Ursus.
  • We are aware of an issue where Grocer NPC Miki is currently unavailable.

    We would like to seek all Maplers' understanding and patience as we further investigate the issues.



    Once again, we would like to sincerely thank all Maplers for providing the team with relevant and timely information on any issues within the game.

    - MapleSEA Administrator