03 Mar 2022

[Completed] Urgent Server Check on 3rd March 2022

[Update as of 3rd March 2022, 1331hrs (GMT +8)]

The Server Check has been concluded and all channels have been fully accessible as of 1331hrs (GMT+8).

Fixed List:

An error where Zakum will not have Practice mode has been fixed.

Additional Notice:
A compensation package has been sent to residents of Aquila & Bootes who were affected during the server incident on 2nd of March 2022. Please do claim the package before the 9th of March 2022, 2359hrs (GMT+8) via the reward box icon on the left side of the screen.

The package contains:

Bebe's Purple Box x1

Selectable Arcane Symbol Exchange Coupon x1

Growth Potion Coupon x1

Additionally, all Maplers will receive 2x EXP Coupons x4 due to the urgent server check. Please do claim the coupons before the 3rd of March 2022, 2359hrs (GMT+8) via the reward box as well.

We would like to take this opportunity and thank all players that have brought the issue to our attention.

[Update as of 4th March, 1455hrs (GMT+8)] We would also like to address everyone's individual losses on a case by case basis. As such, we strongly suggest that these players submit an iBox ticket containing the necessary information including (but not limited to):

MapleID

IGN

Nature of the losses (Item, progression etc)

Quantity of the loss (if applicable)

Estimated time of loss

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Dear Maplers,

Please be informed that there will be an Urgent Server Check starting from 1200hrs until 1300hrs (GMT +8) to address the server restarts that occurred late last night.

Game services will not be available during this period of time.
We apologize for the short notice and any inconvenience caused.

-MapleSEA Administrator