03 Jul 2014

[Completed] Unscheduled Game Maintenance on 3rd July 2014

Dear Maplers,


We have received feedback regarding the Hekaton boss instance after the completion of yesterday’s patch. Our developers have checked and identified the issues and as such, we will be having an Unscheduled Game Maintenance today from 1845hrs to 2200hrs to fix those issues, so that we will be able to bring a better and smoother Hekaton experience for all of you.


Issues reported :

• More than 30 players in Hekaton Map
• Ranking system shows several hundred players
• Severe lag and disconnection


Issues to be fixed :

• This maintenance will correct the maximum number of players allowed into the map. If there are already 30 players inside, you will not be able to participate in the battle and will get sent back out to the waiting area. You may try to keep entering.

• As for the ranking system, our developers have informed us that it is normal and working as intended. Hekaton Boss instance allows players to enter and exit freely during the battle or combat, therefore everyone who managed to enter and participate the battle will be showed on the ranking. Therefore it is perfectly normal to see a large number of players on the ranking.
• There is no immediate solution for lag and disconnection as yet, and is also dependant on external factors such as computer specifications, running programs in the background, internet connection, to name among a few. It is expected to improve with the implementation of the maximum 30-player fix which is applied during this maintenance. We will, however, continue to monitor the situation.


Update : The maintenance task was completed earlier than expected.


-MapleSEA Administrator